24/7 Technical Support
DirectPointe® Services provides 24/7 monitoring and functional support of critical systems. Using industry-leading software, we can monitor key layers of the technology stack. Subsequently providing alerts to center staff when critical thresholds are noted to facilitate proactive resolution.
Our Service Center is staffed 24/7 with front-line experts. Armed with the latest monitoring tools and well-established Standard Operating Procedures for issue escalation and resolution.
We are able to monitor and track key network parameters. Such as, network latency and packet loss – identifying the source of congestion in the Internet or private network.
Additionally, DirectPointe® Services monitors specific application level activities through the use of operating system, database and application-specific knowledge modules specific to each application. Allowing the monitoring of key application processes and parameters and the proactive detection and resolution of issues, often before the client is aware of them. All issues are logged in a central repository to facilitate analysis of trends and the development of knowledge modules to detect and resolve them automatically.