Healthcare Information Technology Solutions

DirectPointe® Managed IT Health Services has a specialized focus on single- and multi-site health clinics. While our team has experience with some of the largest hospitals, health systems, and health records exchanges, DirectPointe® is focused exclusively on the needs of clinics – specialty and general practices, ambulatory, outpatient, and dental. We insure that your EMR system is reliable and that your ePHI has the appropriate protections. Our services deliver a spectrum of HIPAA and Meaningful Use compliant health care information technology solutions, including IT architecture consulting, Security consulting (HIPAA and Meaningful Use Stages), IT staff augmentation, network and server management, Help Desk services, application support, telecommunications, remote and collocated infrastructure, and disaster recovery. Our IT service categories include:

Consulting

DirectPointe® Managed Services offers a comprehensive list of Information Technology consulting capabilities specifically focused on health care clinics, including HIPAA and Meaningful Use security and messaging solutions, strategic planning, migrations, system integration, IT audit services projects and IT program management, and web marketing. Our IT professionals will assess your IT infrastructure, policies, processes, personnel, web presence, and key IT performance indicators and how they support your overall IT strategy. We understand how to mitigate health clinic IT risks while aligning with your budget and goals in a healthcare environment. We can help you increase the number of patients you see, maximize your insurance reimbursement, and maintain compliances all while growing your practice.

The HIPAA Security Rule and Meaningful Use Stages have specific requirements for ePHI protection. Our solutions minimize your risk of ePHI breach while optimizing EMR and IT system performance. We will continuously monitor your solutions to insure that the appropriate protections are installed, operating, and updated to minimize your risk. Our PCI expertise can help you meet credit card processing security requirements at competitive costs.

Security

Hosting

Clinics that leverage a hosted infrastructure can realize a significant reduction in IT related operational and capital expenses. Sharpen your focus on patient care, patient visits, and elevate service levels for your health care staff by outsourcing your Information Technology activities. DirectPointe® provides “cloud,” on-premise, off premise, and hybrid managed services.

We have built a remote management system that has been optimized for the needs of remote clinics. Our system can diagnose the status of all your applications, devices, networks, security, video surveillance, PAC’s, and disaster recovery capabilities. We use our wide selection of IT management tools to notify you and/or resolve problems. We also act as a “single source” that can manage all of your IT assets and manage your vendors to a successful resolution of each incident. Experienced staff using our advanced IT toolsets will get quicker results, lowering your maintenance costs and reducing the impact of network/server outages.

Remote Infrastructure Monitoring and Management

Backup and Disaster Recovery

We can evaluate your networking and storage alternatives and deliver your organization a comprehensive, HIPAA and Meaningful Use compliant Backup and Disaster Recovery plan solution. Avoid the vulnerability of single-location storage and receive backup logs validating data is encrypted backed up and problem free. We will regularly test your solution to insure that backed-up data will be available when you need it.

We have experience managing EMR, ERP, PACS’s, messaging, and other applications that are critical to daily operations of a health clinic. Our infrastructure can support a customized environment that won’t disrupt any of your operational systems while developing and testing.

Applications Management

Web Marketing

Acquire more patients by insuring that your web site gets maximum visibility and that potential patients can find you on the web. Our services include web site monitoring and maintenance, SEO, Pay-Per-Click, and on-line credit card transactions services.

Our U.S. based Help Desk is staffed by a team of IT Professionals that have attained some of the highest first level resolution (FLR) rates in the industry. Have your talented IT team focus on your critical business objectives and not “basic” Help Desk activities. Incidents are documented and added to our knowledge base in order to be tracked and used to proactively manage recurring problems.

Help & Service Desk

The DirectPointe® Advantage

By outsourcing your IT services to DirectPointe® Managed Services, you free up your IT staff to focus on patient and client needs and not on the day-to-day management of infrastructure-based IT services. DirectPointe® Managed IT Services has extensive experience with HIPAA and Meaningful Use compliant management of Electronic Medical Records (EMR’s) for many of healthcare clients and understands healthcare information systems support takes a 24×7 effort. Take advantage of being able to scale infrastructure and achieve IT solutions your budget has prevented you from implementing.

We offer a consumption-based pricing model for managing your healthcare IT infrastructure services, where you only pay for what you use.  We can set up usage-based pricing or fixed rate pricing.  Hospitals, clinics and healthcare providers, can gain MORE control over their IT services by using our expert technicians and only the infrastructure services they need.

Let your IT staff focus on the management of critical Healthcare applications instead of the day-to-day upkeep of IT infrastructure.  Take advantage of being able to scale infrastructure and achieve IT solutions your budget has prevented you from implementing.

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Advantages are created when firms engage in specific activities that increase their probabilities for success. The DirectPointe® Advantage™ is a strategic approach that combines lower IT expenses with an increased focus on profit centric activities.