Workforce Productivity

A typical organization relies on countless software applications to drive workforce productivity – from mainstays such as email and enterprise instant messaging and office productivity tools, to ERP and CRM and knowledge management applications, to systems for purchasing, customer service, billing and more. Because these applications exist separately, users struggle to fully experience the benefits that would allow them to more effectively access information, find answers, make decisions, and complete tasks.

In order to optimize workforce productivity, IT managers must provide each user with the integrated tools that he or she needs to access information and work efficiently. To manage costs, IT needs to deliver these tools while minimizing integration, deployment and management expense. The end goal naturally is to increase productivity while lowering deployment costs.

Contact your DirectPointe® representative to discover how virtualization with Integrated Service Management (ISM) can help your business become more agile and competitive.

Web Portals

One way to meet these objectives is to deploy a Web portal that gives each user personalized access to tools, data and expertise necessary to do his or her job and manage interactions with colleagues, customers and business partners – all delivered together within a familiar, unified browser interface.

Portals reduce the need for expensive back-end integration; they can even allow users to perform custom integrations of their own as needed, without IT intervention. By integrating email and instant messaging tools across applications, portals can help even the most geographically distributed users to collaborate within the context of the work at hand. Portals can provide users access to HR self-service applications, and other applications that help reduce administrative costs. And IT can deploy portal capabilities centrally according to defined roles, enabling simplified, inexpensive custom deployment and management as well as faster time to value.

Voicemail messages, for example, can be delivered directly into the user’s inbox and played either through a headset or the computer’s speaker. This simplifies the user’s experience (only one place to check for messages) and can offer new options for workflow such as appending notes or documents to forwarded voicemails.

Additional Workforce Productivity Solutions

  • Manage Business Intelligence and Performance Data
  • Dashboard Accelerators
  • Business Intelligence (BI)
  • Automate your Manual Processes
  • Business Process Management
  • Optimize Compliance Lifecycle Processes
  • Optimize Paper-Based Processes
  • Flexible, Scalable eForms to Accelerate Business Flow and Eliminate Paper
  • Optimize Compliance Lifecycle Processes
  • Document Centric Business Process Management
  • Technical Services for Portal and Collaboration Solutions
  • Proactive, Personalized Support
  • Training Solutions

Additional Services

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Advantages are created when firms engage in specific activities that increase their probabilities for success. The DirectPointe® Advantage™ is a strategic approach that combines lower IT expenses with an increased focus on profit centric activities.